Cities Mobilised for Performance Improvement

A City Working Groups (CWG) is held for each of the existing six initial modules currently included in the MBI (namely ‘Service Delivery and Backlogs’, ‘Operations and Maintenance’, ‘Product Quality’, ‘Water Conservation and Demand Management’, ‘HR and Skills Development’ and ‘Financial Management’).

In the case of cities, different officials are typically responsible for the work areas associated with each module. The CWGs are meetings of these specialist practitioners, aimed at discussing performance as assessed by the Performance Indicators associated with the module, and sharing knowledge and best practice.

Three rounds of CWGs have taken place to date, in October and November 2012 and January 2013, hosted by eThekwini Metropolitan Municipality, Johannesburg Water and the City of Tshwane, respectively. These CWGs covered ‘Water Conservation and Demand Management’, ‘HR and Skills Development’ and ‘Service Delivery and Backlogs’. Eight of the nine cities have attended at least one of the meetings. The meetings have been very well received, with open sharing of current practices, issues of concern and how challenges are addressed.

Next City Working Group

The Working Groups for the, ‘Operations and Maintenance’ and ‘Financial Management’ modules are currently planned for March 2013.

For further information, please contact [email protected].